Политика конфиденциальности

XZ FASTENER (hereinafter referred to as “we”) attaches great importance to the privacy and protection of users’ personal information. This Privacy Policy aims to explain how we collect, use, store, and protect the information you provide when you visit our website and use our services, as well as your related rights.

Please read this policy carefully before using our services. If you have any questions about this policy, please contact us using the contact information provided in Section 11 of this policy.

1. Scope of Application

This policy applies to all products and services provided by the XZ FASTENER official website (www.xzfastener.com) and all its subdomains, including but not limited to:

Product browsing and inquiry
Online inquiry and quotation
Customization request submission
Technical consultation and support
Blog subscription and news push
Product manuals and document downloads
This policy also applies to all users worldwide who access our website, including corporate customers and individual users. Our services are primarily geared towards industrial B2B customers; therefore, most of the information we collect is related to enterprise business.

2. Information Collection

We only collect the minimum amount of information necessary to provide our services, including:

2.1 Information You Proactively Provide

Company Information: Company name, company address, industry type, main business, etc.

Contact Information: Name, position, phone number, email address, fax number, etc.

Business Request Information: Product model, specifications, quantity required, delivery requirements, customization instructions, etc.

Communication Records: Your communication with our customer service, sales, or technical staff.

2.2 Automatically Collected Information

Device Information: Browser type, operating system, device model, IP address, etc.

Usage Information: Access time, pages viewed, click history, dwell time, etc.

Cookie Information: See Article 7 of this policy for details.

3. Information Use

We will use your information for the following purposes:

Responding to your inquiries, requests for quotes, and customization needs; providing product quotations and technical support.

Processing your orders, arranging production and delivery.

Sending you product updates, industry news, and promotional information (you can unsubscribe at any time).

Improving our website functionality and user experience.

Conducting data analysis and market research to optimize our products and services.

Fulfilling legal obligations and cooperating with regulatory requirements.

We will not use your personal information for any purpose unrelated to those described in this policy. If we need to change the use of your information, we will obtain your explicit consent separately.

4. Information Sharing

We promise not to sell any of your personal information. We may share your information only in the following circumstances:

With your explicit consent: Sharing with third parties designated by you with your explicit consent.

Service providers: Third-party service providers such as logistics, payment, and IT service providers that cooperate with us, only as necessary to complete the service.

Legal requirements: Disclosure as required by laws and regulations, court judgments, or government departments.

Rights protection: To protect the legitimate rights and interests of us, our users, or the public from infringement.

We will enter into strict data protection agreements with all third-party service providers, requiring them to process your information in accordance with this policy and relevant laws and regulations.

5. Information Storage and Protection

5.1 Storage Location

Your information will be stored on servers located within China. If data needs to be transferred overseas for business purposes, we will strictly comply with relevant laws and regulations to ensure data security.

5.2 Storage Period

We will retain your information for the shortest period necessary to achieve the service objectives. Generally, business-related information will be retained for three years after the termination of the business relationship; if otherwise stipulated by laws and regulations, those stipulations shall prevail.

5.3 Security Measures

We employ industry-standard security technologies and management measures to protect your information, including but not limited to: encrypted data transmission (TLS 1.3), encrypted database storage, access control, and regular security audits. We have established a comprehensive data security management system to ensure that your information is not accessed, used, or disclosed without authorization.

6. User Rights

According to relevant laws and regulations, you have the following rights:

Right to Know: To understand how we process your personal information.

Right to Access: To request a copy of the personal information we hold about you.

Right to Correction: To request the correction of inaccurate or incomplete personal information.

Right to Erasure: To request the deletion of your personal information, where permitted by law.

Right to Limit Processing: To request restrictions on the processing of your personal information.

Right to Object: To object to our processing of your personal information based on legitimate interests.

Right to Withdraw Consent: To withdraw your previously given consent.

If you need to exercise the above rights, please contact us using the contact information provided in Section 11 of this policy. We will respond within 15 business days of receiving your request.

7. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device to remember your preferences and browsing history.

The types of cookies we use include:

Essential Cookies: Cookies necessary for the proper functioning of the website and cannot be turned off.

Functional Cookies: Cookies that remember your preferences, such as language selection.

Analysis Cookies: Cookies that help us understand website usage and optimize user experience. You can manage or delete cookies through your browser settings. However, please note that disabling cookies may affect the normal operation of some website functions.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy policies and content of third-party websites. We recommend that you carefully read their privacy policies when visiting third-party websites.

9. Protection of Minors

Our services are primarily aimed at corporate clients and are not intended for minors under the age of 18. If you are a minor, please read this policy under the supervision of your guardian and use our services only with your guardian’s consent. If we discover that we have collected personal information from a minor without their consent, we will immediately delete the relevant information.

10. Policy Updates

We may update this Privacy Policy from time to time in accordance with changes in laws and regulations or business development needs. The updated policy will be published on this page and will indicate the update date. Your continued use of our services after the policy update indicates your agreement to the updated Privacy Policy. For significant changes, we will notify you through website announcements or emails.

11. Contact Information

If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you need to exercise your rights, please contact us through the following methods:

Email: info@xzfastener.com

Address: No.810,8th Floor,Building 4,21st Century Plaza,No.59 Zhenghua Road,ZHENGZHOU CITY,HENAN PROVINCE.

Working Hours: Monday to Friday, 8:30-18:30

Thank you for trusting XZ FASTENER! We will do our utmost to protect your privacy and personal information security.